FAQ

Yes! CustomPlushMaker offers international shipping to customers around the world. They understand that their products are sought after by clients from various countries and have made arrangements to ensure their plush toys can be delivered safely and efficiently to international destinations. Customers can expect to find detailed information on shipping options, costs, and estimated delivery times on their website or by contacting their customer service team for personalized assistance.

After your package has been shipped, we will provide you with the tracking number. You can use this tracking number to check the status of your shipment. Some commonly used websites for tracking logistics are FedEx.com, UPS.com, DHL.com, and TNT.com. Simply enter the tracking number on the respective website's tracking page, and you will be able to see the current status and location of your package. Additionally, you can also sign up for notifications to receive updates via email or SMS.

To change the shipping address on your order, you'll need to get in touch with the customer service team as soon as possible. Provide them with your order number and the updated shipping address. They'll guide you through the process and ensure the changes are made promptly to avoid any delays in delivery.

If your package is delayed or hasn't arrived, don't worry. We'll start by conducting an internal review to determine if the issue lies with our shipping process or with the courier service. If it's on our end, we'll take responsibility and offer you compensation accordingly. If the courier company is at fault, we'll work alongside you to contact them and ensure the issue is addressed promptly and to your satisfaction.

CustomPlushMaker offers a variety of shipping methods to cater to our customers' needs. We have options like air freight for urgent deliveries and sea freight for more economical, longer-term shipping. If no special shipping instructions are provided, our standard practice is to use sea freight due to its cost-effectiveness. However, we are flexible and can adjust our shipping approach based on your preferences.

The shipping cost can vary widely based on the specific products you've ordered and the shipping method you opt for. We strive to find the most cost-effective solution for you, taking into account factors like weight, dimensions, and destination. Our goal is to balance efficiency with affordability to ensure you receive the best value for your shipping needs.

We can accept a variety of payment methods, and you can choose the one that is most convenient for you.CustomPlushMaker offers a range of payment options to accommodate our customers' preferences. We accept major credit cards, PayPal, bank transfers, and even some mobile payment services. Feel free to select the payment method that works best for you, and we'll ensure a smooth transaction process.

CustomPlushMaker does not store your credit card information. We are committed to protecting your privacy and ensuring that all transactions are secure. Our payment processing systems are designed with the highest level of security to prevent any unauthorized access to your personal and financial information.

We are open to the possibility of installment payments, depending on the volume of your order. Our flexible approach allows us to accommodate various payment plans that suit your needs. Please reach out to us with the details of your order, and we can discuss the options available to you.

CustomPlushMaker offers a range of discounts for bulk orders, which are determined by several factors including the size and specifications of the products you're customizing. To get a personalized quote and discuss potential discounts, please reach out to our customer service team. We are always eager to talk with our clients and find the best possible deal for their needs.

If you've realized something was omitted from the sample, just let us know promptly. We'll do our best to correct the oversight during the bulk production phase. Should you need a new sample, we're happy to offer you a special discount on the sampling fee to ensure you're fully satisfied with the final product.

To preview the sample, once it's ready, we'll provide you with a detailed video showcasing the sample from all angles. This allows you to get a thorough understanding of the product's quality and details. Should you require a physical sample, please be aware that you will be responsible for the shipping costs associated with sending the sample to your location.

To upload images, simply navigate to our website's designated upload section. If for any reason you encounter issues during the upload process, feel free to reach out to our customer service team. They will guide you through alternative methods, including sending the images of the products you wish to customize directly to us via email. Come here and pass on your pictures!

Yes, you can have plush toys made with your favorite TV characters or celebrities. As long as we have your authorization to use the likeness of these characters or individuals, we can proceed with production. It's important to note that while we rely on your permission to create these custom designs, we also adhere to all relevant copyright and trademark regulations to ensure a smooth and legal manufacturing process.

To obtain a free sample, if you're an influencer with a substantial following, we're happy to create a complimentary sample for you on the condition that you produce an unboxing video featuring our product. Should you have other unique strengths or partnerships to offer, please reach out to us, and we're open to discussing how we might collaborate on providing you with a free sample.

The sample fee you're charged covers a variety of costs associated with providing you a high-quality prototype. It includes the design fees for creating a unique product tailored to your specifications, the cost of materials used to construct the sample, and the labor costs for the skilled artisans who bring your vision to life. Additionally, it encompasses potential sample modification fees that may arise as we refine the prototype to meet your exact requirements. This fee reflects our commitment to delivering excellence at every stage of the process!

Don't worry, we have a team of skilled designers and sample makers on board. We'll do our best to bring your child's vision to life, turning their drawing into a beautiful plush toy, even if the initial sketch isn't perfect.

Yes, we can certainly attempt to recreate your old toy. Our team of designers and artisans will work with you to understand the details and characteristics of the toy you wish to replicate. We'll use your descriptions, photos, or any available reference materials to create a plush toy that closely resembles your cherished item.

Absolutely! Our team of skilled designers is ready to bring your illustrations to life as custom plush toys. Whether it's a character from your company's branding or a unique concept, we can work with you to create a soft and cuddly version that captures the essence of your vision.

Absolutely, we can create a plush toy based on your team mascot. Our talented designers will work closely with you to capture the mascot's unique features and personality, ensuring the plush toy is an adorable and accurate representation of your team's spirit.

Certainly! We understand the importance of seeing a product before making a significant investment. We can provide detailed photos and videos of the sample from multiple angles, if you prefer to have a physical prototype, we can arrange for it to be shipped to you. Please note that you will be responsible for the shipping costs associated with receiving the prototype.

Our products are crafted with care and dedication. We operate our factory with the utmost respect for our workers, ensuring there is no gender or racial discrimination and that child labor is never used. We are fully compliant with labor laws, creating an environment where our workers are happy and proud of the plush toys they produce. When you receive one of our toys, you can be confident that it was made with joy and in a responsible manner.

Absolutely, we welcome bulk orders. Regardless of the quantity of plush toys you need, our factory is well-equipped to handle large orders and ensure timely delivery. We pride ourselves on our ability to scale production to meet the diverse needs of our clients.

Certainly! Whether you're ready for a full bulk order or just looking to place a single order, our company is here to accommodate your needs. We accept orders of all sizes and are committed to delivering each one with the same level of quality and attention to detail, ensuring it's completed on time.

CustomPlushMaker offers a range of discounts for bulk orders, which are determined by several factors including the size and specifications of the products you're customizing. To get a personalized quote and discuss potential discounts, please reach out to our customer service team. We are always eager to talk with our clients and find the best possible deal for their needs.

Yes, we have a robust return policy and satisfaction guarantee in place. In the unlikely event that the final mass production does not meet the quality standards we agreed upon, we commit to remaking a batch of goods for you at no additional cost.

For special occasions or holidays, given that our plush toys are custom-made and have a longer lead time, we suggest you place your order 3-4 months in advance. This will ensure that we have ample time to craft your plush toys and deliver them to you well before your event or celebration. We are committed to working diligently to meet your timeline.

Yes, changes to the original order details may be possible, but it depends on the specific circumstances. If you require modifications, please contact us promptly. We are more than happy to engage in a positive discussion with you to address your needs and find a solution that works for both parties.

The estimated production time is typically more than a week for most of our products. Depending on the complexity and the type of product, it could range from a couple of weeks to several weeks. We prioritize quality and efficiency, so while we work on your order, we ensure that it meets our high standards.

NO! there is no minimum order quantity requirement when placing an order with CustomPlushMaker. We understand that our customers have varying needs and we aim to be as accommodating as possible. Whether you're looking to order just one item or a larger batch, we are here to help you with your custom plush toy needs.

Choosing CustomPlushMaker for custom plush toys is a decision that offers several advantages: Quality Craftsmanship: CustomPlushMaker is known for high-quality materials and meticulous craftsmanship, ensuring that each plush toy is durable and well-made. Customization Options: They offer a wide range of customization options, allowing you to create a one-of-a-kind plush toy that meets your specific design requirements. Innovative Designs: CustomPlushMaker prides itself on its innovative design process, which can bring your unique ideas to life. Customer Satisfaction: Their commitment to customer satisfaction is evident through their excellent customer service and attention to detail. International Shipping: As a company that caters to an international clientele, they provide reliable international shipping options. Eco-Friendly Practices: If sustainability is important to you, CustomPlushMaker may also offer eco-friendly materials and practices.

CustomPlushMaker ensures quality through a multi-step process that includes:

1. Strict Material Selection: We carefully select the highest quality materials for our plush toys to ensure durability and softness.

2. Detailed Design Review: Each design undergoes a thorough review process to ensure it meets our standards for creativity and functionality.

3. Quality Control Checks: Rigorous quality control checks are performed at every stage of production to catch and correct any issues before they become problems.

4. Skilled Craftsmanship: Our team of skilled artisans takes pride in their work, ensuring that each plush toy is crafted with attention to detail.

5. Final Inspection: Before any product leaves our facility, it undergoes a final inspection to confirm that it meets our high standards of quality.

6. Customer Feedback: We value customer feedback and use it to continually improve our products and processes.

YES! The toys produced by CustomPlushMaker are designed with safety as a top priority. We adhere to strict safety standards and regulations to ensure that every plush toy is safe for children and adults alike. Our products are made from non-toxic materials, and we conduct rigorous testing to guarantee that they meet or exceed safety requirements. Additionally, we comply with international safety certifications to provide our customers with peace of mind.

ABSOLUTELY NOT! CustomPlushMaker is committed to ethical business practices and adheres to strict labor standards. We do not tolerate the use of slave labor or child labor in any part of our supply chain or production process. We are dedicated to ensuring that all workers involved in the creation of our products are treated fairly and work in safe and legal conditions.

If you're unable to find the information you're looking for, don't hesitate to get in touch with us! You can send us an email at toyseei@customplushmaker.com, or Contact us via WhatsApp at +86 13386392308. Our team is here to assist you with any questions or concerns you may have.

Custom Plush Maker's plush toys are meticulously constructed using high-quality, eco-friendly materials that prioritize both sustainability and softness. We ensure that our plush toys are not only cuddly and appealing but also safe for children. They are rigorously tested and have successfully met the safety standards set by the European Union and multiple other countries and regions, giving you peace of mind regarding their quality and safety.

To care for custom plush toys, ensure regular disinfection, use the proper water temperature as indicated on the tag, wash dark and light toys separately to prevent color bleeding, and air dry in sunlight cautiously to avoid fading or damage.

Recommendation: For more detailed care instructions and custom plush toy options, Please check out our article “How To Maintain Your Teddy Bear?” It's a valuable resource for maintaining and personalizing your plush toys.

Custom plush toys should ideally not be machine washed. For cleaning, you can refer to the methods provided on the website "How to wash your plushies?", which include using coarse salt in a plastic bag for shaking, or hand washing with mild detergent and a soft brush. Always ensure to air dry the toys away from direct sunlight.