Answers about samples, bulk orders and shipping.
56 answers across 6 categories
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Prototypes, artwork and previews · 18 questions
The first physical sample typically takes 1–3 weeks, from confirmation of the sampling details and agreement to begin until the sample is complete and review photos are provided. Revisions, time awaiting your feedback and shipping are additional.
During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty.
Revision time depends on the requested changes and design complexity. Our team confirms it case by case; time awaiting your feedback and shipping is additional.
Let us know what you’d like to add or change as soon as possible. We’ll review the request and the project’s current stage to confirm whether it falls within your included revisions. If it requires new accessories, redevelopment, or additional fees, we’ll explain the work and get your approval before proceeding.
If we’ve missed a requirement you already confirmed with us, we’ll correct it without using one of your included revision rounds.
All changes must be confirmed before production begins. If a new or revised sample needs to be made or shipped, we’ll explain any applicable costs and timing in advance.
When the sample is ready, we provide detailed photos or videos from multiple angles for review. A physical sample can also be shipped to you, with shipping paid by the customer.
You can upload up to 10 files through our quote request form. Supported formats are PNG, JPEG/JPG, GIF and WEBP. If you have trouble uploading your files, please email them to toyseei@customplushmaker.com with your project details.
For copyrighted characters, you must provide authorisation documents for our review before we can proceed with production. Designs featuring a celebrity’s likeness also require appropriate permission for review. CustomPlushMaker fully supports and protects intellectual property rights and authorised products.
Yes. Our standard non-disclosure agreement (NDA) has a three-year term starting from the contract date. A different term can be discussed for your project. Please contact our team before sharing confidential artwork so the agreement and its scope can be confirmed.
Free collaboration samples are available only after a manual eligibility review. Approved participants are asked to create an approximately two-minute unboxing video, publish it on social media and tag our official account. The participant pays the shipping cost. Standard sample pricing starts at USD 155, excluding tax and shipping. Contact us to discuss your proposed collaboration.
The sample fee you’re charged covers a variety of costs associated with providing you a high-quality prototype. It includes the design fees for creating a unique product tailored to your specifications, the cost of materials used to construct the sample, and the labor costs for the skilled artisans who bring your vision to life. During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty. This fee reflects our commitment to delivering excellence at every stage of the process!
Confirm the proposed sample specification before sampling starts. List each required accessory, label and packaging component so our team can clarify what is included and what needs separate approval or a separate quotation.
Don’t worry, we have a team of skilled designers and sample makers on board. We’ll do our best to bring your child’s vision to life, turning their drawing into a beautiful plush toy, even if the initial sketch isn’t perfect.
Yes, we can certainly attempt to recreate your old toy. Our team of designers and artisans will work with you to understand the details and characteristics of the toy you wish to replicate. We’ll use your descriptions, photos, or any available reference materials to create a plush toy that closely resembles your cherished item.
Absolutely! Our team of skilled designers is ready to bring your illustrations to life as custom plush toys. Whether it’s a character from your company’s branding or a unique concept, we can work with you to create a soft and cuddly version that captures the essence of your vision.
Absolutely, we can create a plush toy based on your team mascot. Our talented designers will work closely with you to capture the mascot’s unique features and personality, ensuring the plush toy is an adorable and accurate representation of your team’s spirit.
Yes. For projects intended for bulk production, we can arrange for a physical prototype to be shipped to you for review before bulk production begins. The customer pays the sample shipping costs. We also provide photos or videos for review. We do not accept sample-only orders.
No. We do not accept sample-only orders. Our sampling service is part of the development process for projects intended for bulk production.
MOQ, production and lead time · 16 questions
Send your artwork, reference photos or rough sketches, target size, quantity, key features, destination and required delivery date. We review each project and quote in USD.
Size, materials, construction details, branding and order quantity can affect the price. Each design is quoted individually; request a quote for your specifications rather than treating another plush toy’s price as a fixed reference. See our custom plush pricing guide for more detail.
Our minimum order quantity for bulk production is 100 pieces per design, colour and size. Send us your design and quantity breakdown to request a quote.
Yes. The minimum order quantity is 100 pieces for each unique combination of design, colour and size. Different designs, colours or sizes cannot be combined to reach the 100-piece minimum. For example, the same design in two colours requires at least 100 pieces per colour.
Com certeza, aceitamos encomendas a granel. Independentemente da quantidade de brinquedos de peluche de que necessita, a nossa fábrica está bem equipada para lidar com grandes encomendas e garantir uma entrega atempada. Orgulhamo-nos da nossa capacidade de escalar a produção para satisfazer as diversas necessidades dos nossos clientes.
Include your logo files, preferred placement and any label or hang-tag artwork in the design brief. Our team can review the branding requirements and confirm suitable options for your project. Submit the artwork early and agree on its final approval deadline before production.
Tell us whether the plush toys are for retail display, gifts or distribution, and share any packaging artwork, dimensions and material preferences. Contact our team to confirm the packaging scope and quotation for your project.
Include the attachment type, size, fixing position and reference photos in your design brief. Our team can review the options for your project and explain any effect on the design, cost and safety review.
Bulk-order discounts depend on the size and specifications of your products. Contact us for a personalized quote and to discuss available discounts.
Bulk production typically takes about 30 calendar days. It starts after the final sample and order specifications are confirmed and both parties agree to begin production, and ends when the agreed quantity has been produced. Shipping is additional.
Allow time for sampling, revisions, your approval, bulk production and shipping. Share your destination and required delivery date so the stages can be discussed for your project. Production time and shipping time are separate. For special occasions or holidays, we suggest placing your order 3–4 months in advance. This is planning advice; the delivery timeline is discussed for your project.
Send our team your order number or project name and ask about the current production stage and available photos. Agree on an update schedule for your project. Production updates are separate from the shipment tracking provided after dispatch.
Sim, pode ser possível alterar os dados da encomenda original, mas isso depende das circunstâncias específicas. Se necessitar de alterações, contacte-nos prontamente. Teremos todo o prazer em iniciar uma discussão positiva consigo para responder às suas necessidades e encontrar uma solução que funcione para ambas as partes.
Send the previous order number or approved design reference, the new quantity and any changes to the specifications or delivery destination. Ask our team to confirm the current price, lead time and whether updated sample approval or testing needs review.
Os nossos produtos são fabricados com cuidado e dedicação. A nossa fábrica funciona com o maior respeito pelos nossos trabalhadores, assegurando que não há discriminação de género ou racial e que nunca é utilizado trabalho infantil. Cumprimos integralmente a legislação laboral, criando um ambiente em que os nossos trabalhadores se sentem felizes e orgulhosos dos brinquedos de peluche que produzem. Quando receber um dos nossos brinquedos, pode ter a certeza de que foi feito com alegria e de forma responsável.
Please contact our team with your order number, a description of the issue and supporting photos or videos. We will review the issue against the approved sample and agreed specifications, then discuss an appropriate solution with you. Each case is assessed individually.
Payment methods and security · 6 questions
We accept major credit cards, payments through Stripe, PayPal and bank transfers. Contact our team to confirm the payment options available for your order.
O CustomPlushMaker não guarda os dados do seu cartão de crédito. Estamos empenhados em proteger a sua privacidade e em garantir que todas as transacções são seguras. Os nossos sistemas de processamento de pagamentos foram concebidos com o mais alto nível de segurança para evitar qualquer acesso não autorizado às suas informações pessoais e financeiras.
Sample development fees must be paid in full before work begins and cannot be split into installments.
For bulk orders, we accept an initial deposit before production, with the remaining balance due after production is completed and before shipment. The deposit amount and payment schedule will be confirmed in your quote.
Send your billing name, company address, order reference and any purchasing details required by your organisation. Contact our team to confirm the invoice information and documents available for your order before payment.
Check whether your quotation includes sampling, shipping, taxes and any requested testing or custom packaging. Contact our team to clarify the items and costs applicable to your project before confirming the order.
Before paying, confirm whether a deposit is required, when any balance is due and which payment method applies. Use the terms stated in your written quotation or order agreement; contact our team if anything is unclear.
Shipping, tracking and delivery · 6 questions
Sim! A CustomPlushMaker oferece envios internacionais a clientes de todo o mundo. A empresa compreende que os seus produtos são procurados por clientes de vários países e tomou medidas para garantir que os seus brinquedos de peluche possam ser entregues de forma segura e eficiente em destinos internacionais. Os clientes podem encontrar informações pormenorizadas sobre as opções de envio, os custos e os prazos de entrega estimados no seu sítio Web ou contactando a equipa de apoio ao cliente para uma assistência personalizada.
Depois de a sua encomenda ter sido enviada, fornecer-lhe-emos o número de seguimento. Pode utilizar este número de seguimento para verificar o estado do seu envio. Alguns dos sítios Web mais utilizados para o acompanhamento da logística são FedEx.com, UPS.com, DHL.come TNT.com. Simply enter the tracking number on the respective website’s tracking page, and you will be able to see the current status and location of your package. Additionally, you can also sign up for notifications to receive updates via email or SMS.
Please contact our team as soon as possible before dispatch, providing your order number and the updated shipping address. If your order has already been shipped, any address change will depend on the shipping provider’s arrangements and may incur additional charges.
If your package is delayed or hasn’t arrived, don’t worry. We’ll start by conducting an internal review to determine if the issue lies with our shipping process or with the courier service. If it’s on our end, we’ll take responsibility and offer you compensation accordingly. If the courier company is at fault, we’ll work alongside you to contact them and ensure the issue is addressed promptly and to your satisfaction.
Samples are generally shipped by express courier. Estimated transit times to the United States are:
Eastern United States: 4–7 days.
Central United States: 4–6 days.
Western United States: 3–5 days.
For bulk orders, you can choose a shipping method based on your timeline and budget. Estimated transit times are:
Sea shipping to the United States: 30–45 days.
Sea shipping to Europe: 50–65 days.
Air shipping with final delivery to the United States: 10–15 days.
China–Europe trucking service: 30–45 days.
These are estimated shipping times and do not include sampling or production. Contact our team to confirm the available service and estimated transit time for your destination.
Shipping costs depend on the product’s weight and dimensions, destination and shipping method. Customers pay shipping for samples and bulk orders. Any tax-inclusive arrangement is confirmed for the selected service.
Quality, safety and ethics · 6 questions
Our company address is Room 301, Gang’ao Building, No. 27 Shandong Road, Shinan District, Qingdao City, Shandong Province, China. You can find our contact details on the About Us page.
Escolher o CustomPlushMaker para brinquedos de peluche personalizados é uma decisão que oferece várias vantagens: Artesanato de qualidade: O CustomPlushMaker é conhecido por materiais de alta qualidade e artesanato meticuloso, garantindo que cada brinquedo de pelúcia seja durável e bem feito. Opções de personalização: Eles oferecem uma ampla gama de opções de personalização, permitindo que você crie um brinquedo de pelúcia único que atenda aos seus requisitos específicos de design. Designs inovadores: O CustomPlushMaker orgulha-se do seu processo de design inovador, que pode dar vida às suas ideias únicas. Satisfação do cliente: O seu compromisso com a satisfação do cliente é evidente através do seu excelente serviço ao cliente e da atenção aos pormenores. Envio internacional: Como uma empresa que atende a uma clientela internacional, eles fornecem opções de envio internacional fiáveis. Práticas ecológicas: Se a sustentabilidade é importante para si, a CustomPlushMaker também pode oferecer materiais e práticas ecológicas.
O CustomPlushMaker garante a qualidade através de um processo de várias etapas que inclui:
1. Seleção rigorosa de materiais: Seleccionamos cuidadosamente os materiais da mais alta qualidade para os nossos brinquedos de pelúcia para garantir durabilidade e suavidade.
2. Revisão detalhada do projeto: Cada desenho é submetido a um processo de revisão minucioso para garantir que cumpre os nossos padrões de criatividade e funcionalidade.
3. Controlos de qualidade: São efectuados controlos de qualidade rigorosos em todas as fases da produção para detetar e corrigir quaisquer problemas antes de se tornarem problemas.
4. Artesanato especializado: A nossa equipa de artesãos qualificados orgulha-se do seu trabalho, assegurando que cada peluche é fabricado com atenção aos detalhes.
5. Inspeção final: Antes de qualquer produto sair das nossas instalações, é submetido a uma inspeção final para confirmar que cumpre os nossos elevados padrões de qualidade.
6. Feedback do cliente: Valorizamos o feedback dos clientes e utilizamo-lo para melhorar continuamente os nossos produtos e processos.
SIM! Os brinquedos produzidos pela CustomPlushMaker são concebidos tendo a segurança como prioridade máxima. Cumprimos normas e regulamentos de segurança rigorosos para garantir que todos os brinquedos de peluche são seguros para crianças e adultos. Os nossos produtos são fabricados com materiais não tóxicos e efectuamos testes rigorosos para garantir que cumprem ou excedem os requisitos de segurança. Além disso, cumprimos as certificações de segurança internacionais para proporcionar tranquilidade aos nossos clientes.
Share the intended user age range and sales market with your design brief. These details help identify the safety, testing and labelling requirements that need review. If the intended audience changes, discuss the implications with our team before proceeding.
ABSOLUTAMENTE NÃO! O CustomPlushMaker está comprometido com práticas comerciais éticas e adere a padrões de trabalho rigorosos. Não toleramos a utilização de trabalho escravo ou infantil em qualquer parte da nossa cadeia de fornecimento ou processo de produção. Dedicamo-nos a garantir que todos os trabalhadores envolvidos na criação dos nossos produtos sejam tratados de forma justa e trabalhem em condições seguras e legais.
Materials, care and more · 4 questions
If you’re unable to find the information you’re looking for, don’t hesitate to get in touch with us! You can send us an email at toyseei@customplushmaker.comou contacte-nos através do WhatsApp em +86 13386392308. A nossa equipa está aqui para o ajudar com quaisquer questões ou preocupações que possa ter.
Yes. Materials can be customised to your requirements. Share your preferences for the outer fabric, filling, texture and other material details with our team so we can review suitable options for your design.
Para cuidar dos brinquedos de pelúcia personalizados, assegure uma desinfeção regular, utilize a temperatura da água adequada indicada na etiqueta, lave os brinquedos escuros e claros separadamente para evitar que a cor sangre e seque ao ar livre sob a luz do sol com cuidado para evitar desbotamento ou danos.
Recomendação: Para obter instruções de cuidados mais detalhadas e opções de brinquedos de peluche personalizados, consulte o nosso artigo "Como manter o seu ursinho de peluche?” It’s a valuable resource for maintaining and personalizing your plush toys.
Custom plush toys should ideally not be machine washed. For cleaning, you can refer to the methods provided on the website “Como lavar os peluches?“, which include using coarse salt in a plastic bag for shaking, or hand washing with mild detergent and a soft brush. Always ensure to air dry the toys away from direct sunlight.
Email or WhatsApp us directly, or send a quote request to discuss your custom plush project.
