Answers about samples, bulk orders and shipping.
56 answers across 6 categories
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Prototypes, artwork and previews · 18 questions
The first physical sample typically takes 1–3 weeks, from confirmation of the sampling details and agreement to begin until the sample is complete and review photos are provided. Revisions, time awaiting your feedback and shipping are additional.
During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty.
Revision time depends on the requested changes and design complexity. Our team confirms it case by case; time awaiting your feedback and shipping is additional.
If you’ve realized something was omitted from the sample, just let us know promptly. We’ll do our best to correct the oversight during the bulk production phase. Should you need a new sample, we’re happy to offer you a special discount on the sampling fee to ensure you’re fully satisfied with the final product.
When the sample is ready, we provide detailed photos or videos from multiple angles for review. A physical sample can also be shipped to you, with shipping paid by the customer.
You can upload up to 10 files through our quote request form. Supported formats are PNG, JPEG/JPG, GIF and WEBP. If you have trouble uploading your files, please email them to toyseei@customplushmaker.com with your project details.
For copyrighted characters, you must provide authorisation documents for our review before we can proceed with production. Designs featuring a celebrity’s likeness also require appropriate permission for review. CustomPlushMaker fully supports and protects intellectual property rights and authorised products.
Yes. Our standard non-disclosure agreement (NDA) has a three-year term starting from the contract date. A different term can be discussed for your project. Please contact our team before sharing confidential artwork so the agreement and its scope can be confirmed.
Free collaboration samples are available only after a manual eligibility review. Approved participants are asked to create an approximately two-minute unboxing video, publish it on social media and tag our official account. The participant pays the shipping cost. Standard sample pricing starts at USD 155, excluding tax and shipping. Contact us to discuss your proposed collaboration.
The sample fee you’re charged covers a variety of costs associated with providing you a high-quality prototype. It includes the design fees for creating a unique product tailored to your specifications, the cost of materials used to construct the sample, and the labor costs for the skilled artisans who bring your vision to life. During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty. This fee reflects our commitment to delivering excellence at every stage of the process!
Confirm the proposed sample specification before sampling starts. List each required accessory, label and packaging component so our team can clarify what is included and what needs separate approval or a separate quotation.
Don’t worry, we have a team of skilled designers and sample makers on board. We’ll do our best to bring your child’s vision to life, turning their drawing into a beautiful plush toy, even if the initial sketch isn’t perfect.
Yes, we can certainly attempt to recreate your old toy. Our team of designers and artisans will work with you to understand the details and characteristics of the toy you wish to replicate. We’ll use your descriptions, photos, or any available reference materials to create a plush toy that closely resembles your cherished item.
Absolutely! Our team of skilled designers is ready to bring your illustrations to life as custom plush toys. Whether it’s a character from your company’s branding or a unique concept, we can work with you to create a soft and cuddly version that captures the essence of your vision.
Absolutely, we can create a plush toy based on your team mascot. Our talented designers will work closely with you to capture the mascot’s unique features and personality, ensuring the plush toy is an adorable and accurate representation of your team’s spirit.
Yes. For projects intended for bulk production, we can arrange for a physical prototype to be shipped to you for review before bulk production begins. The customer pays the sample shipping costs. We also provide photos or videos for review. We do not accept sample-only orders.
No. We do not accept sample-only orders. Our sampling service is part of the development process for projects intended for bulk production.
MOQ, production and lead time · 16 questions
Send your artwork, reference photos or rough sketches, target size, quantity, key features, destination and required delivery date. We review each project and quote in USD.
Size, materials, construction details, branding and order quantity can affect the price. Each design is quoted individually; request a quote for your specifications rather than treating another plush toy’s price as a fixed reference. See our custom plush pricing guide for more detail.
Our minimum order quantity for bulk production is 100 pieces per design, colour and size. Send us your design and quantity breakdown to request a quote.
Yes. The minimum order quantity is 100 pieces for each unique combination of design, colour and size. Different designs, colours or sizes cannot be combined to reach the 100-piece minimum. For example, the same design in two colours requires at least 100 pieces per colour.
Absolutely, we welcome bulk orders. Regardless of the quantity of plush toys you need, our factory is well-equipped to handle large orders and ensure timely delivery. We pride ourselves on our ability to scale production to meet the diverse needs of our clients.
Include your logo files, preferred placement and any label or hang-tag artwork in the design brief. Our team can review the branding requirements and confirm suitable options for your project. Submit the artwork early and agree on its final approval deadline before production.
Tell us whether the plush toys are for retail display, gifts or distribution, and share any packaging artwork, dimensions and material preferences. Contact our team to confirm the packaging scope and quotation for your project.
Include the attachment type, size, fixing position and reference photos in your design brief. Our team can review the options for your project and explain any effect on the design, cost and safety review.
Bulk-order discounts depend on the size and specifications of your products. Contact us for a personalized quote and to discuss available discounts.
Bulk production typically takes about 30 calendar days. It starts after the final sample and order specifications are confirmed and both parties agree to begin production, and ends when the agreed quantity has been produced. Shipping is additional.
Allow time for sampling, revisions, your approval, bulk production and shipping. Share your destination and required delivery date so the stages can be discussed for your project. Production time and shipping time are separate. For special occasions or holidays, we suggest placing your order 3–4 months in advance. This is planning advice; the delivery timeline is discussed for your project.
Send our team your order number or project name and ask about the current production stage and available photos. Agree on an update schedule for your project. Production updates are separate from the shipment tracking provided after dispatch.
Yes, changes to the original order details may be possible, but it depends on the specific circumstances. If you require modifications, please contact us promptly. We are more than happy to engage in a positive discussion with you to address your needs and find a solution that works for both parties.
Send the previous order number or approved design reference, the new quantity and any changes to the specifications or delivery destination. Ask our team to confirm the current price, lead time and whether updated sample approval or testing needs review.
Our products are crafted with care and dedication. We operate our factory with the utmost respect for our workers, ensuring there is no gender or racial discrimination and that child labor is never used. We are fully compliant with labor laws, creating an environment where our workers are happy and proud of the plush toys they produce. When you receive one of our toys, you can be confident that it was made with joy and in a responsible manner.
Please contact our team with your order number, a description of the issue and supporting photos or videos. We will review the issue against the approved sample and agreed specifications, then discuss an appropriate solution with you. Each case is assessed individually.
Payment methods and security · 6 questions
We accept major credit cards, payments through Stripe, PayPal and bank transfers. Contact our team to confirm the payment options available for your order.
CustomPlushMaker does not store your credit card information. We are committed to protecting your privacy and ensuring that all transactions are secure. Our payment processing systems are designed with the highest level of security to prevent any unauthorized access to your personal and financial information.
We are open to the possibility of installment payments, depending on the volume of your order. Our flexible approach allows us to accommodate various payment plans that suit your needs. Please reach out to us with the details of your order, and we can discuss the options available to you.
Send your billing name, company address, order reference and any purchasing details required by your organisation. Contact our team to confirm the invoice information and documents available for your order before payment.
Check whether your quotation includes sampling, shipping, taxes and any requested testing or custom packaging. Contact our team to clarify the items and costs applicable to your project before confirming the order.
Before paying, confirm whether a deposit is required, when any balance is due and which payment method applies. Use the terms stated in your written quotation or order agreement; contact our team if anything is unclear.
Shipping, tracking and delivery · 6 questions
Yes! CustomPlushMaker offers international shipping to customers around the world. They understand that their products are sought after by clients from various countries and have made arrangements to ensure their plush toys can be delivered safely and efficiently to international destinations. Customers can expect to find detailed information on shipping options, costs, and estimated delivery times on their website or by contacting their customer service team for personalized assistance.
After your package has been shipped, we will provide you with the tracking number. You can use this tracking number to check the status of your shipment. Some commonly used websites for tracking logistics are FedEx.com, UPS.com, DHL.com, and TNT.com. Simply enter the tracking number on the respective website’s tracking page, and you will be able to see the current status and location of your package. Additionally, you can also sign up for notifications to receive updates via email or SMS.
Please contact our team as soon as possible before dispatch, providing your order number and the updated shipping address. If your order has already been shipped, any address change will depend on the shipping provider’s arrangements and may incur additional charges.
If your package is delayed or hasn’t arrived, don’t worry. We’ll start by conducting an internal review to determine if the issue lies with our shipping process or with the courier service. If it’s on our end, we’ll take responsibility and offer you compensation accordingly. If the courier company is at fault, we’ll work alongside you to contact them and ensure the issue is addressed promptly and to your satisfaction.
Samples are generally shipped by express courier. Estimated transit times to the United States are:
Eastern United States: 4–7 days.
Central United States: 4–6 days.
Western United States: 3–5 days.
For bulk orders, you can choose a shipping method based on your timeline and budget. Estimated transit times are:
Sea shipping to the United States: 30–45 days.
Sea shipping to Europe: 50–65 days.
Air shipping with final delivery to the United States: 10–15 days.
China–Europe trucking service: 30–45 days.
These are estimated shipping times and do not include sampling or production. Contact our team to confirm the available service and estimated transit time for your destination.
Shipping costs depend on the product’s weight and dimensions, destination and shipping method. Customers pay shipping for samples and bulk orders. Any tax-inclusive arrangement is confirmed for the selected service.
Quality, safety and ethics · 6 questions
Our company address is Room 301, Gang’ao Building, No. 27 Shandong Road, Shinan District, Qingdao City, Shandong Province, China. You can find our contact details on the About Us page.
Choosing CustomPlushMaker for custom plush toys is a decision that offers several advantages: Quality Craftsmanship: CustomPlushMaker is known for high-quality materials and meticulous craftsmanship, ensuring that each plush toy is durable and well-made. Customization Options: They offer a wide range of customization options, allowing you to create a one-of-a-kind plush toy that meets your specific design requirements. Innovative Designs: CustomPlushMaker prides itself on its innovative design process, which can bring your unique ideas to life. Customer Satisfaction: Their commitment to customer satisfaction is evident through their excellent customer service and attention to detail. International Shipping: As a company that caters to an international clientele, they provide reliable international shipping options. Eco-Friendly Practices: If sustainability is important to you, CustomPlushMaker may also offer eco-friendly materials and practices.
CustomPlushMaker ensures quality through a multi-step process that includes:
1. Strict Material Selection: We carefully select the highest quality materials for our plush toys to ensure durability and softness.
2. Detailed Design Review: Each design undergoes a thorough review process to ensure it meets our standards for creativity and functionality.
3. Quality Control Checks: Rigorous quality control checks are performed at every stage of production to catch and correct any issues before they become problems.
4. Skilled Craftsmanship: Our team of skilled artisans takes pride in their work, ensuring that each plush toy is crafted with attention to detail.
5. Final Inspection: Before any product leaves our facility, it undergoes a final inspection to confirm that it meets our high standards of quality.
6. Customer Feedback: We value customer feedback and use it to continually improve our products and processes.
YES! The toys produced by CustomPlushMaker are designed with safety as a top priority. We adhere to strict safety standards and regulations to ensure that every plush toy is safe for children and adults alike. Our products are made from non-toxic materials, and we conduct rigorous testing to guarantee that they meet or exceed safety requirements. Additionally, we comply with international safety certifications to provide our customers with peace of mind.
Share the intended user age range and sales market with your design brief. These details help identify the safety, testing and labelling requirements that need review. If the intended audience changes, discuss the implications with our team before proceeding.
ABSOLUTELY NOT! CustomPlushMaker is committed to ethical business practices and adheres to strict labor standards. We do not tolerate the use of slave labor or child labor in any part of our supply chain or production process. We are dedicated to ensuring that all workers involved in the creation of our products are treated fairly and work in safe and legal conditions.
Materials, care and more · 4 questions
If you’re unable to find the information you’re looking for, don’t hesitate to get in touch with us! You can send us an email at toyseei@customplushmaker.com, or Contact us via WhatsApp at +86 13386392308. Our team is here to assist you with any questions or concerns you may have.
Yes. Materials can be customised to your requirements. Share your preferences for the outer fabric, filling, texture and other material details with our team so we can review suitable options for your design.
To care for custom plush toys, ensure regular disinfection, use the proper water temperature as indicated on the tag, wash dark and light toys separately to prevent color bleeding, and air dry in sunlight cautiously to avoid fading or damage.
Recommendation: For more detailed care instructions and custom plush toy options, Please check out our article “How To Maintain Your Teddy Bear?” It’s a valuable resource for maintaining and personalizing your plush toys.
Custom plush toys should ideally not be machine washed. For cleaning, you can refer to the methods provided on the website “จะซักตุ๊กตาของคุณอย่างไร?“, which include using coarse salt in a plastic bag for shaking, or hand washing with mild detergent and a soft brush. Always ensure to air dry the toys away from direct sunlight.
Email or WhatsApp us directly, or send a quote request to discuss your custom plush project.
