Answers about samples, bulk orders and shipping.
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Prototypes, artwork and previews · 18 questions
The first physical sample typically takes 1–3 weeks, from confirmation of the sampling details and agreement to begin until the sample is complete and review photos are provided. Revisions, time awaiting your feedback and shipping are additional.
During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty.
Revision time depends on the requested changes and design complexity. Our team confirms it case by case; time awaiting your feedback and shipping is additional.
Let us know what you’d like to add or change as soon as possible. We’ll review the request and the project’s current stage to confirm whether it falls within your included revisions. If it requires new accessories, redevelopment, or additional fees, we’ll explain the work and get your approval before proceeding.
If we’ve missed a requirement you already confirmed with us, we’ll correct it without using one of your included revision rounds.
All changes must be confirmed before production begins. If a new or revised sample needs to be made or shipped, we’ll explain any applicable costs and timing in advance.
When the sample is ready, we provide detailed photos or videos from multiple angles for review. A physical sample can also be shipped to you, with shipping paid by the customer.
You can upload up to 10 files through our quote request form. Supported formats are PNG, JPEG/JPG, GIF and WEBP. If you have trouble uploading your files, please email them to toyseei@customplushmaker.com with your project details.
For copyrighted characters, you must provide authorisation documents for our review before we can proceed with production. Designs featuring a celebrity’s likeness also require appropriate permission for review. CustomPlushMaker fully supports and protects intellectual property rights and authorised products.
Yes. Our standard non-disclosure agreement (NDA) has a three-year term starting from the contract date. A different term can be discussed for your project. Please contact our team before sharing confidential artwork so the agreement and its scope can be confirmed.
Sampel kolaborasi gratis hanya tersedia setelah peninjauan kelayakan manual. Peserta yang disetujui diminta untuk membuat video unboxing berdurasi sekitar dua menit, mempublikasikannya di media sosial, dan menandai akun resmi kami. Peserta menanggung biaya pengiriman. Harga sampel standar dimulai dari USD 155, belum termasuk pajak dan biaya pengiriman. Hubungi kami untuk mendiskusikan kolaborasi yang Anda usulkan.
The sample fee you’re charged covers a variety of costs associated with providing you a high-quality prototype. It includes the design fees for creating a unique product tailored to your specifications, the cost of materials used to construct the sample, and the labor costs for the skilled artisans who bring your vision to life. During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty. This fee reflects our commitment to delivering excellence at every stage of the process!
Confirm the proposed sample specification before sampling starts. List each required accessory, label and packaging component so our team can clarify what is included and what needs separate approval or a separate quotation.
Don’t worry, we have a team of skilled designers and sample makers on board. We’ll do our best to bring your child’s vision to life, turning their drawing into a beautiful plush toy, even if the initial sketch isn’t perfect.
Yes, we can certainly attempt to recreate your old toy. Our team of designers and artisans will work with you to understand the details and characteristics of the toy you wish to replicate. We’ll use your descriptions, photos, or any available reference materials to create a plush toy that closely resembles your cherished item.
Absolutely! Our team of skilled designers is ready to bring your illustrations to life as custom plush toys. Whether it’s a character from your company’s branding or a unique concept, we can work with you to create a soft and cuddly version that captures the essence of your vision.
Absolutely, we can create a plush toy based on your team mascot. Our talented designers will work closely with you to capture the mascot’s unique features and personality, ensuring the plush toy is an adorable and accurate representation of your team’s spirit.
Yes. For projects intended for bulk production, we can arrange for a physical prototype to be shipped to you for review before bulk production begins. The customer pays the sample shipping costs. We also provide photos or videos for review. We do not accept sample-only orders.
No. We do not accept sample-only orders. Our sampling service is part of the development process for projects intended for bulk production.
MOQ, production and lead time · 16 questions
Send your artwork, reference photos or rough sketches, target size, quantity, key features, destination and required delivery date. We review each project and quote in USD.
Size, materials, construction details, branding and order quantity can affect the price. Each design is quoted individually; request a quote for your specifications rather than treating another plush toy’s price as a fixed reference. See our custom plush pricing guide for more detail.
Our minimum order quantity for bulk production is 100 pieces per design, colour and size. Send us your design and quantity breakdown to request a quote.
Yes. The minimum order quantity is 100 pieces for each unique combination of design, colour and size. Different designs, colours or sizes cannot be combined to reach the 100-piece minimum. For example, the same design in two colours requires at least 100 pieces per colour.
Tentu saja, kami menerima pesanan dalam jumlah besar. Terlepas dari jumlah mainan mewah yang Anda butuhkan, pabrik kami dilengkapi dengan baik untuk menangani pesanan dalam jumlah besar dan memastikan pengiriman tepat waktu. Kami bangga dengan kemampuan kami untuk meningkatkan produksi untuk memenuhi beragam kebutuhan klien kami.
Include your logo files, preferred placement and any label or hang-tag artwork in the design brief. Our team can review the branding requirements and confirm suitable options for your project. Submit the artwork early and agree on its final approval deadline before production.
Tell us whether the plush toys are for retail display, gifts or distribution, and share any packaging artwork, dimensions and material preferences. Contact our team to confirm the packaging scope and quotation for your project.
Include the attachment type, size, fixing position and reference photos in your design brief. Our team can review the options for your project and explain any effect on the design, cost and safety review.
Bulk-order discounts depend on the size and specifications of your products. Contact us for a personalized quote and to discuss available discounts.
Bulk production typically takes about 30 calendar days. It starts after the final sample and order specifications are confirmed and both parties agree to begin production, and ends when the agreed quantity has been produced. Shipping is additional.
Allow time for sampling, revisions, your approval, bulk production and shipping. Share your destination and required delivery date so the stages can be discussed for your project. Production time and shipping time are separate. For special occasions or holidays, we suggest placing your order 3–4 months in advance. This is planning advice; the delivery timeline is discussed for your project.
Send our team your order number or project name and ask about the current production stage and available photos. Agree on an update schedule for your project. Production updates are separate from the shipment tracking provided after dispatch.
Ya, perubahan pada detail pesanan asli mungkin dapat dilakukan, tetapi hal ini tergantung pada keadaan tertentu. Jika Anda memerlukan modifikasi, silakan hubungi kami segera. Kami dengan senang hati akan terlibat dalam diskusi yang positif dengan Anda untuk memenuhi kebutuhan Anda dan menemukan solusi yang sesuai untuk kedua belah pihak.
Send the previous order number or approved design reference, the new quantity and any changes to the specifications or delivery destination. Ask our team to confirm the current price, lead time and whether updated sample approval or testing needs review.
Produk kami dibuat dengan penuh perhatian dan dedikasi. Kami mengoperasikan pabrik kami dengan sangat menghormati para pekerja kami, memastikan tidak ada diskriminasi gender atau ras dan tidak pernah menggunakan pekerja anak. Kami sepenuhnya mematuhi undang-undang ketenagakerjaan, menciptakan lingkungan di mana para pekerja kami merasa senang dan bangga dengan mainan mewah yang mereka hasilkan. Ketika Anda menerima salah satu mainan kami, Anda dapat yakin bahwa mainan tersebut dibuat dengan sukacita dan dengan cara yang bertanggung jawab.
Please contact our team with your order number, a description of the issue and supporting photos or videos. We will review the issue against the approved sample and agreed specifications, then discuss an appropriate solution with you. Each case is assessed individually.
Payment methods and security · 6 questions
We accept major credit cards, payments through Stripe, PayPal and bank transfers. Contact our team to confirm the payment options available for your order.
CustomPlushMaker tidak menyimpan informasi kartu kredit Anda. Kami berkomitmen untuk melindungi privasi Anda dan memastikan bahwa semua transaksi aman. Sistem pemrosesan pembayaran kami dirancang dengan tingkat keamanan tertinggi untuk mencegah akses tidak sah ke informasi pribadi dan keuangan Anda.
Sample development fees must be paid in full before work begins and cannot be split into installments.
For bulk orders, we accept an initial deposit before production, with the remaining balance due after production is completed and before shipment. The deposit amount and payment schedule will be confirmed in your quote.
Send your billing name, company address, order reference and any purchasing details required by your organisation. Contact our team to confirm the invoice information and documents available for your order before payment.
Check whether your quotation includes sampling, shipping, taxes and any requested testing or custom packaging. Contact our team to clarify the items and costs applicable to your project before confirming the order.
Before paying, confirm whether a deposit is required, when any balance is due and which payment method applies. Use the terms stated in your written quotation or order agreement; contact our team if anything is unclear.
Shipping, tracking and delivery · 6 questions
Ya! CustomPlushMaker menawarkan pengiriman internasional kepada pelanggan di seluruh dunia. Mereka memahami bahwa produk mereka dicari oleh klien dari berbagai negara dan telah membuat pengaturan untuk memastikan mainan mewah mereka dapat dikirim dengan aman dan efisien ke tujuan internasional. Pelanggan dapat menemukan informasi rinci tentang opsi pengiriman, biaya, dan perkiraan waktu pengiriman di situs web mereka atau dengan menghubungi tim layanan pelanggan untuk bantuan yang dipersonalisasi.
Setelah paket Anda dikirim, kami akan memberikan nomor pelacakan kepada Anda. Anda dapat menggunakan nomor pelacakan ini untuk memeriksa status kiriman Anda. Beberapa situs web yang umum digunakan untuk melacak logistik adalah FedEx.com, UPS.com, DHL.comdan TNT.com. Simply enter the tracking number on the respective website’s tracking page, and you will be able to see the current status and location of your package. Additionally, you can also sign up for notifications to receive updates via email or SMS.
Please contact our team as soon as possible before dispatch, providing your order number and the updated shipping address. If your order has already been shipped, any address change will depend on the shipping provider’s arrangements and may incur additional charges.
If your package is delayed or hasn’t arrived, don’t worry. We’ll start by conducting an internal review to determine if the issue lies with our shipping process or with the courier service. If it’s on our end, we’ll take responsibility and offer you compensation accordingly. If the courier company is at fault, we’ll work alongside you to contact them and ensure the issue is addressed promptly and to your satisfaction.
Samples are generally shipped by express courier. Estimated transit times to the United States are:
Eastern United States: 4–7 days.
Central United States: 4–6 days.
Western United States: 3–5 days.
For bulk orders, you can choose a shipping method based on your timeline and budget. Estimated transit times are:
Sea shipping to the United States: 30–45 days.
Sea shipping to Europe: 50–65 days.
Air shipping with final delivery to the United States: 10–15 days.
China–Europe trucking service: 30–45 days.
These are estimated shipping times and do not include sampling or production. Contact our team to confirm the available service and estimated transit time for your destination.
Shipping costs depend on the product’s weight and dimensions, destination and shipping method. Customers pay shipping for samples and bulk orders. Any tax-inclusive arrangement is confirmed for the selected service.
Quality, safety and ethics · 6 questions
Our company address is Room 301, Gang’ao Building, No. 27 Shandong Road, Shinan District, Qingdao City, Shandong Province, China. You can find our contact details on the About Us page.
Memilih CustomPlushMaker untuk mainan mewah khusus adalah keputusan yang menawarkan beberapa keuntungan: Pengerjaan Berkualitas: CustomPlushMaker dikenal dengan bahan berkualitas tinggi dan pengerjaan yang cermat, memastikan bahwa setiap mainan mewah tahan lama dan dibuat dengan baik. Opsi Kustomisasi: Mereka menawarkan berbagai pilihan kustomisasi, memungkinkan Anda untuk membuat mainan mewah satu-satunya yang memenuhi persyaratan desain spesifik Anda. Desain Inovatif: CustomPlushMaker membanggakan diri pada proses desain inovatifnya, yang dapat mewujudkan ide-ide unik Anda. Kepuasan Pelanggan: Komitmen mereka terhadap kepuasan pelanggan terbukti melalui layanan pelanggan yang sangat baik dan perhatian terhadap detail. Pengiriman Internasional: Sebagai perusahaan yang melayani pelanggan internasional, mereka menyediakan opsi pengiriman internasional yang andal. Praktik Ramah Lingkungan: Jika keberlanjutan penting bagi Anda, CustomPlushMaker mungkin juga menawarkan bahan dan praktik ramah lingkungan.
CustomPlushMaker memastikan kualitas melalui proses multi-langkah yang mencakup:
1. Pemilihan Bahan yang Ketat: Kami dengan hati-hati memilih bahan berkualitas tinggi untuk mainan mewah kami untuk memastikan daya tahan dan kelembutannya.
2. Tinjauan Desain Terperinci: Setiap desain menjalani proses peninjauan menyeluruh untuk memastikan desain tersebut memenuhi standar kreativitas dan fungsionalitas kami.
3. Pemeriksaan Kontrol Kualitas: Pemeriksaan kontrol kualitas yang ketat dilakukan pada setiap tahap produksi untuk menangkap dan memperbaiki masalah apa pun sebelum menjadi masalah.
4. Pengerjaan yang Terampil: Tim pengrajin terampil kami bangga dengan hasil karya mereka, memastikan bahwa setiap mainan mewah dibuat dengan memperhatikan detail.
5. Pemeriksaan Akhir: Sebelum produk meninggalkan fasilitas kami, produk tersebut menjalani pemeriksaan akhir untuk memastikan bahwa produk tersebut memenuhi standar kualitas kami yang tinggi.
6. Umpan Balik Pelanggan: Kami menghargai umpan balik pelanggan dan menggunakannya untuk terus meningkatkan produk dan proses kami.
YA! Mainan yang diproduksi oleh CustomPlushMaker dirancang dengan mengutamakan keamanan. Kami mematuhi standar dan peraturan keamanan yang ketat untuk memastikan bahwa setiap mainan mewah aman untuk anak-anak dan orang dewasa. Produk kami terbuat dari bahan yang tidak beracun, dan kami melakukan pengujian yang ketat untuk menjamin bahwa produk tersebut memenuhi atau melampaui persyaratan keselamatan. Selain itu, kami mematuhi sertifikasi keamanan internasional untuk memberikan ketenangan bagi para pelanggan kami.
Share the intended user age range and sales market with your design brief. These details help identify the safety, testing and labelling requirements that need review. If the intended audience changes, discuss the implications with our team before proceeding.
SAMA SEKALI TIDAK! CustomPlushMaker berkomitmen pada praktik bisnis yang etis dan mematuhi standar ketenagakerjaan yang ketat. Kami tidak mentolerir penggunaan tenaga kerja budak atau pekerja anak di bagian mana pun dari rantai pasokan atau proses produksi kami. Kami berdedikasi untuk memastikan bahwa semua pekerja yang terlibat dalam pembuatan produk kami diperlakukan secara adil dan bekerja dalam kondisi yang aman dan legal.
Materials, care and more · 4 questions
If you’re unable to find the information you’re looking for, don’t hesitate to get in touch with us! You can send us an email at toyseei@customplushmaker.comatau Hubungi kami melalui WhatsApp di +86 13386392308. Tim kami siap membantu Anda dengan pertanyaan atau masalah apa pun yang Anda miliki.
Yes. Materials can be customised to your requirements. Share your preferences for the outer fabric, filling, texture and other material details with our team so we can review suitable options for your design.
Untuk merawat mainan mewah khusus, pastikan desinfeksi secara teratur, gunakan suhu air yang tepat seperti yang tertera pada label, cuci mainan berwarna gelap dan terang secara terpisah untuk mencegah pendarahan warna, dan jemur mainan di bawah sinar matahari dengan hati-hati untuk menghindari pemudaran atau kerusakan.
Rekomendasi: Untuk petunjuk perawatan yang lebih rinci dan opsi mainan mewah khusus, Silakan baca artikel kami "Bagaimana Cara Merawat Boneka Beruang Anda?” It’s a valuable resource for maintaining and personalizing your plush toys.
Custom plush toys should ideally not be machine washed. For cleaning, you can refer to the methods provided on the website “Bagaimana cara mencuci pakaian mewah Anda?“, which include using coarse salt in a plastic bag for shaking, or hand washing with mild detergent and a soft brush. Always ensure to air dry the toys away from direct sunlight.
Email or WhatsApp us directly, or send a quote request to discuss your custom plush project.
