Answers about samples, bulk orders and shipping.
56 answers across 6 categories
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Prototypes, artwork and previews · 18 questions
The first physical sample typically takes 1–3 weeks, from confirmation of the sampling details and agreement to begin until the sample is complete and review photos are provided. Revisions, time awaiting your feedback and shipping are additional.
During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty.
Revision time depends on the requested changes and design complexity. Our team confirms it case by case; time awaiting your feedback and shipping is additional.
Let us know what you’d like to add or change as soon as possible. We’ll review the request and the project’s current stage to confirm whether it falls within your included revisions. If it requires new accessories, redevelopment, or additional fees, we’ll explain the work and get your approval before proceeding.
If we’ve missed a requirement you already confirmed with us, we’ll correct it without using one of your included revision rounds.
All changes must be confirmed before production begins. If a new or revised sample needs to be made or shipped, we’ll explain any applicable costs and timing in advance.
When the sample is ready, we provide detailed photos or videos from multiple angles for review. A physical sample can also be shipped to you, with shipping paid by the customer.
You can upload up to 10 files through our quote request form. Supported formats are PNG, JPEG/JPG, GIF and WEBP. If you have trouble uploading your files, please email them to toyseei@customplushmaker.com with your project details.
For copyrighted characters, you must provide authorisation documents for our review before we can proceed with production. Designs featuring a celebrity’s likeness also require appropriate permission for review. CustomPlushMaker fully supports and protects intellectual property rights and authorised products.
Yes. Our standard non-disclosure agreement (NDA) has a three-year term starting from the contract date. A different term can be discussed for your project. Please contact our team before sharing confidential artwork so the agreement and its scope can be confirmed.
Free collaboration samples are available only after a manual eligibility review. Approved participants are asked to create an approximately two-minute unboxing video, publish it on social media and tag our official account. The participant pays the shipping cost. Standard sample pricing starts at USD 155, excluding tax and shipping. Contact us to discuss your proposed collaboration.
The sample fee you’re charged covers a variety of costs associated with providing you a high-quality prototype. It includes the design fees for creating a unique product tailored to your specifications, the cost of materials used to construct the sample, and the labor costs for the skilled artisans who bring your vision to life. During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty. This fee reflects our commitment to delivering excellence at every stage of the process!
Confirm the proposed sample specification before sampling starts. List each required accessory, label and packaging component so our team can clarify what is included and what needs separate approval or a separate quotation.
Don’t worry, we have a team of skilled designers and sample makers on board. We’ll do our best to bring your child’s vision to life, turning their drawing into a beautiful plush toy, even if the initial sketch isn’t perfect.
Yes, we can certainly attempt to recreate your old toy. Our team of designers and artisans will work with you to understand the details and characteristics of the toy you wish to replicate. We’ll use your descriptions, photos, or any available reference materials to create a plush toy that closely resembles your cherished item.
Absolutely! Our team of skilled designers is ready to bring your illustrations to life as custom plush toys. Whether it’s a character from your company’s branding or a unique concept, we can work with you to create a soft and cuddly version that captures the essence of your vision.
Absolutely, we can create a plush toy based on your team mascot. Our talented designers will work closely with you to capture the mascot’s unique features and personality, ensuring the plush toy is an adorable and accurate representation of your team’s spirit.
Yes. For projects intended for bulk production, we can arrange for a physical prototype to be shipped to you for review before bulk production begins. The customer pays the sample shipping costs. We also provide photos or videos for review. We do not accept sample-only orders.
No. We do not accept sample-only orders. Our sampling service is part of the development process for projects intended for bulk production.
MOQ, production and lead time · 16 questions
Send your artwork, reference photos or rough sketches, target size, quantity, key features, destination and required delivery date. We review each project and quote in USD.
Size, materials, construction details, branding and order quantity can affect the price. Each design is quoted individually; request a quote for your specifications rather than treating another plush toy’s price as a fixed reference. See our custom plush pricing guide for more detail.
Our minimum order quantity for bulk production is 100 pieces per design, colour and size. Send us your design and quantity breakdown to request a quote.
Yes. The minimum order quantity is 100 pieces for each unique combination of design, colour and size. Different designs, colours or sizes cannot be combined to reach the 100-piece minimum. For example, the same design in two colours requires at least 100 pieces per colour.
もちろん、大量注文も大歓迎です。お客様が必要とするぬいぐるみの数量にかかわらず、当社の工場は大量注文を処理し、タイムリーな配達を確保するための設備が整っています。お客様の多様なニーズにお応えするため、生産規模を拡大する能力に誇りを持っています。
Include your logo files, preferred placement and any label or hang-tag artwork in the design brief. Our team can review the branding requirements and confirm suitable options for your project. Submit the artwork early and agree on its final approval deadline before production.
Tell us whether the plush toys are for retail display, gifts or distribution, and share any packaging artwork, dimensions and material preferences. Contact our team to confirm the packaging scope and quotation for your project.
Include the attachment type, size, fixing position and reference photos in your design brief. Our team can review the options for your project and explain any effect on the design, cost and safety review.
Bulk-order discounts depend on the size and specifications of your products. Contact us for a personalized quote and to discuss available discounts.
Bulk production typically takes about 30 calendar days. It starts after the final sample and order specifications are confirmed and both parties agree to begin production, and ends when the agreed quantity has been produced. Shipping is additional.
Allow time for sampling, revisions, your approval, bulk production and shipping. Share your destination and required delivery date so the stages can be discussed for your project. Production time and shipping time are separate. For special occasions or holidays, we suggest placing your order 3–4 months in advance. This is planning advice; the delivery timeline is discussed for your project.
Send our team your order number or project name and ask about the current production stage and available photos. Agree on an update schedule for your project. Production updates are separate from the shipment tracking provided after dispatch.
ご注文内容の変更は可能ですが、具体的な状況によって異なります。変更が必要な場合 速やかにご連絡ください。.私たちは、お客様のニーズにお応えし、双方にとって有益な解決策を見出すために、お客様と前向きに話し合えることを何よりも嬉しく思います。
Send the previous order number or approved design reference, the new quantity and any changes to the specifications or delivery destination. Ask our team to confirm the current price, lead time and whether updated sample approval or testing needs review.
私たちの製品は、細心の注意と献身をもって作られています。私たちは労働者を最大限に尊重して工場を運営し、性別や人種による差別や児童労働が決して行われないようにしています。私たちは労働法を完全に遵守し、労働者がぬいぐるみを作ることに喜びと誇りを持てる環境を作っています。パタゴニアのぬいぐるみを手にされた方は、そのぬいぐるみが責任ある方法で、喜びをもって作られたものであることを確信していただけることでしょう。
Please contact our team with your order number, a description of the issue and supporting photos or videos. We will review the issue against the approved sample and agreed specifications, then discuss an appropriate solution with you. Each case is assessed individually.
Payment methods and security · 6 questions
We accept major credit cards, payments through Stripe, PayPal and bank transfers. Contact our team to confirm the payment options available for your order.
CustomPlushMakerはお客様のクレジットカード情報を保存しません。弊社はお客様のプライバシーを保護し、すべての取引が安全であることをお約束します。当社の決済処理システムは、お客様の個人情報や財務情報への不正アクセスを防ぐために最高レベルのセキュリティで設計されています。
Sample development fees must be paid in full before work begins and cannot be split into installments.
For bulk orders, we accept an initial deposit before production, with the remaining balance due after production is completed and before shipment. The deposit amount and payment schedule will be confirmed in your quote.
Send your billing name, company address, order reference and any purchasing details required by your organisation. Contact our team to confirm the invoice information and documents available for your order before payment.
Check whether your quotation includes sampling, shipping, taxes and any requested testing or custom packaging. Contact our team to clarify the items and costs applicable to your project before confirming the order.
Before paying, confirm whether a deposit is required, when any balance is due and which payment method applies. Use the terms stated in your written quotation or order agreement; contact our team if anything is unclear.
Shipping, tracking and delivery · 6 questions
はい！CustomPlushMakerは世界中のお客様に国際配送を提供しています。CustomPlushMakerは、自社製品が様々な国のお客様に求められていることを理解しており、ぬいぐるみを安全かつ効率的に国際配送できるように手配しています。配送オプション、費用、配送予定時間などの詳細情報は、ウェブサイト、または下記までお問い合わせください。 カスタマーサービスチーム をご利用ください。
お荷物の発送後、追跡番号をお知らせいたします。この追跡番号を使って配送状況を確認することができます。トラッキングロジスティクスによく使用されるウェブサイトは以下の通りです。 フェデックス・ドット・コム, UPS.com, DHL.comそして TNT.com. Simply enter the tracking number on the respective website’s tracking page, and you will be able to see the current status and location of your package. Additionally, you can also sign up for notifications to receive updates via email or SMS.
Please contact our team as soon as possible before dispatch, providing your order number and the updated shipping address. If your order has already been shipped, any address change will depend on the shipping provider’s arrangements and may incur additional charges.
If your package is delayed or hasn’t arrived, don’t worry. We’ll start by conducting an internal review to determine if the issue lies with our shipping process or with the courier service. If it’s on our end, we’ll take responsibility and offer you compensation accordingly. If the courier company is at fault, we’ll work alongside you to contact them and ensure the issue is addressed promptly and to your satisfaction.
Samples are generally shipped by express courier. Estimated transit times to the United States are:
Eastern United States: 4–7 days.
Central United States: 4–6 days.
Western United States: 3–5 days.
For bulk orders, you can choose a shipping method based on your timeline and budget. Estimated transit times are:
Sea shipping to the United States: 30–45 days.
Sea shipping to Europe: 50–65 days.
Air shipping with final delivery to the United States: 10–15 days.
China–Europe trucking service: 30–45 days.
These are estimated shipping times and do not include sampling or production. Contact our team to confirm the available service and estimated transit time for your destination.
Shipping costs depend on the product’s weight and dimensions, destination and shipping method. Customers pay shipping for samples and bulk orders. Any tax-inclusive arrangement is confirmed for the selected service.
Quality, safety and ethics · 6 questions
Our company address is Room 301, Gang’ao Building, No. 27 Shandong Road, Shinan District, Qingdao City, Shandong Province, China. You can find our contact details on the About Us page.
カスタムぬいぐるみのためにCustomPlushMakerを選択することは、いくつかの利点があります：高品質のクラフトマンシップ：CustomPlushMakerは高品質の材料と細心の職人技で知られており、各ぬいぐるみは耐久性があり、よく作られていることを保証します。カスタマイズオプション：CustomPlushMakerは幅広いカスタマイズオプションを提供しているため、お客様の特定のデザイン要件を満たす、世界に一つだけのぬいぐるみを作ることができます。革新的なデザイン：CustomPlushMakerは革新的なデザインプロセスを誇りとしており、お客様のユニークなアイデアに命を吹き込むことができます。顧客満足：CustomPlushMakerの顧客満足へのコミットメントは、その優れたカスタマーサービスと細部へのこだわりによって明らかです。国際配送：国際的な顧客に対応する企業として、信頼性の高い国際配送オプションを提供しています。環境に優しい取り組み：持続可能性を重視するのであれば、CustomPlushMakerは環境に優しい素材と実践を提供するかもしれません。
CustomPlushMakerは、以下のような多段階のプロセスを通じて品質を保証します：
1.厳しい素材選び：耐久性と柔らかさを確保するため、ぬいぐるみには最高品質の素材を厳選しています。
2.詳細なデザイン・レビュー：各デザインは、クリエイティビティと機能性において当社の基準を満たしていることを確認するため、徹底的な審査プロセスを経ます。
3.品質管理チェック製造の各段階で厳格な品質管理チェックを行い、問題になる前に問題を発見し、修正する。
4.熟練の職人技当社の熟練した職人チームは、それぞれのぬいぐるみが細部にまでこだわって作られていることを保証し、仕事に誇りを持っています。
5.最終検査どの製品も当社施設を出荷する前に最終検査を受け、当社の高い品質基準を満たしていることを確認します。
6.お客様からのフィードバック当社は、お客様からのフィードバックを重視し、当社の製品とプロセスを継続的に改善するために使用します。
はい！CustomPlushMakerが生産するおもちゃは、安全性を最優先に設計されています。すべてのぬいぐるみが子供にも大人にも安全であることを保証するために、厳格な安全基準と規制を遵守しています。当社の製品は無害な素材から作られており、安全要件を満たしているか、または超えていることを保証するために厳格なテストを行っています。さらに、国際的な安全認証に準拠し、お客様に安心をお届けしています。
Share the intended user age range and sales market with your design brief. These details help identify the safety, testing and labelling requirements that need review. If the intended audience changes, discuss the implications with our team before proceeding.
絶対にありません！CustomPlushMakerは倫理的なビジネス慣行にコミットし、厳格な労働基準を遵守しています。私たちはサプライチェーンや生産工程のいかなる部分においても、奴隷労働や児童労働の使用を容認しません。弊社製品の製造に携わるすべての労働者が公正に扱われ、安全で合法的な環境で働けるよう尽力しています。
Materials, care and more · 4 questions
If you’re unable to find the information you’re looking for, don’t hesitate to get in touch with us! You can send us an email at toyseei@customplushmaker.comまたはWhatsAppでご連絡ください。 +86 13386392308.ご質問やご不明な点がございましたら、お気軽にお問い合わせください。
Yes. Materials can be customised to your requirements. Share your preferences for the outer fabric, filling, texture and other material details with our team so we can review suitable options for your design.
カスタムぬいぐるみのお手入れは、定期的な消毒、タグに記載されている適切な水温の使用、色落ちを防ぐために濃い色と薄い色のぬいぐるみを分けて洗うこと、色あせや破損を防ぐために日光に当てて慎重に乾燥させること。
おすすめ詳しいお手入れ方法とカスタムぬいぐるみのオプションについては、こちらの記事をご覧ください。テディベアのお手入れ方法” It’s a valuable resource for maintaining and personalizing your plush toys.
Custom plush toys should ideally not be machine washed. For cleaning, you can refer to the methods provided on the website “ぬいぐるみの洗い方は？“, which include using coarse salt in a plastic bag for shaking, or hand washing with mild detergent and a soft brush. Always ensure to air dry the toys away from direct sunlight.
Email or WhatsApp us directly, or send a quote request to discuss your custom plush project.
