Answers about samples, bulk orders and shipping.
56 answers across 6 categories
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Prototypes, artwork and previews · 18 questions
The first physical sample typically takes 1–3 weeks, from confirmation of the sampling details and agreement to begin until the sample is complete and review photos are provided. Revisions, time awaiting your feedback and shipping are additional.
During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty.
Revision time depends on the requested changes and design complexity. Our team confirms it case by case; time awaiting your feedback and shipping is additional.
Let us know what you’d like to add or change as soon as possible. We’ll review the request and the project’s current stage to confirm whether it falls within your included revisions. If it requires new accessories, redevelopment, or additional fees, we’ll explain the work and get your approval before proceeding.
If we’ve missed a requirement you already confirmed with us, we’ll correct it without using one of your included revision rounds.
All changes must be confirmed before production begins. If a new or revised sample needs to be made or shipped, we’ll explain any applicable costs and timing in advance.
When the sample is ready, we provide detailed photos or videos from multiple angles for review. A physical sample can also be shipped to you, with shipping paid by the customer.
You can upload up to 10 files through our quote request form. Supported formats are PNG, JPEG/JPG, GIF and WEBP. If you have trouble uploading your files, please email them to toyseei@customplushmaker.com with your project details.
For copyrighted characters, you must provide authorisation documents for our review before we can proceed with production. Designs featuring a celebrity’s likeness also require appropriate permission for review. CustomPlushMaker fully supports and protects intellectual property rights and authorised products.
Yes. Our standard non-disclosure agreement (NDA) has a three-year term starting from the contract date. A different term can be discussed for your project. Please contact our team before sharing confidential artwork so the agreement and its scope can be confirmed.
Free collaboration samples are available only after a manual eligibility review. Approved participants are asked to create an approximately two-minute unboxing video, publish it on social media and tag our official account. The participant pays the shipping cost. Standard sample pricing starts at USD 155, excluding tax and shipping. Contact us to discuss your proposed collaboration.
The sample fee you’re charged covers a variety of costs associated with providing you a high-quality prototype. It includes the design fees for creating a unique product tailored to your specifications, the cost of materials used to construct the sample, and the labor costs for the skilled artisans who bring your vision to life. During the initial sample stage, each physical sample includes two free revisions. Further revision fees are quoted case by case, depending on the design and difficulty. This fee reflects our commitment to delivering excellence at every stage of the process!
Confirm the proposed sample specification before sampling starts. List each required accessory, label and packaging component so our team can clarify what is included and what needs separate approval or a separate quotation.
Don’t worry, we have a team of skilled designers and sample makers on board. We’ll do our best to bring your child’s vision to life, turning their drawing into a beautiful plush toy, even if the initial sketch isn’t perfect.
Yes, we can certainly attempt to recreate your old toy. Our team of designers and artisans will work with you to understand the details and characteristics of the toy you wish to replicate. We’ll use your descriptions, photos, or any available reference materials to create a plush toy that closely resembles your cherished item.
Absolutely! Our team of skilled designers is ready to bring your illustrations to life as custom plush toys. Whether it’s a character from your company’s branding or a unique concept, we can work with you to create a soft and cuddly version that captures the essence of your vision.
Absolutely, we can create a plush toy based on your team mascot. Our talented designers will work closely with you to capture the mascot’s unique features and personality, ensuring the plush toy is an adorable and accurate representation of your team’s spirit.
Yes. For projects intended for bulk production, we can arrange for a physical prototype to be shipped to you for review before bulk production begins. The customer pays the sample shipping costs. We also provide photos or videos for review. We do not accept sample-only orders.
No. We do not accept sample-only orders. Our sampling service is part of the development process for projects intended for bulk production.
MOQ, production and lead time · 16 questions
Send your artwork, reference photos or rough sketches, target size, quantity, key features, destination and required delivery date. We review each project and quote in USD.
Size, materials, construction details, branding and order quantity can affect the price. Each design is quoted individually; request a quote for your specifications rather than treating another plush toy’s price as a fixed reference. See our custom plush pricing guide for more detail.
Our minimum order quantity for bulk production is 100 pieces per design, colour and size. Send us your design and quantity breakdown to request a quote.
Yes. The minimum order quantity is 100 pieces for each unique combination of design, colour and size. Different designs, colours or sizes cannot be combined to reach the 100-piece minimum. For example, the same design in two colours requires at least 100 pieces per colour.
当然，我们欢迎大宗订单。无论您需要多少毛绒玩具，我们的工厂都有能力处理大宗订单，并确保及时交货。我们为能够扩大生产规模以满足客户的不同需求而感到自豪。
Include your logo files, preferred placement and any label or hang-tag artwork in the design brief. Our team can review the branding requirements and confirm suitable options for your project. Submit the artwork early and agree on its final approval deadline before production.
Tell us whether the plush toys are for retail display, gifts or distribution, and share any packaging artwork, dimensions and material preferences. Contact our team to confirm the packaging scope and quotation for your project.
Include the attachment type, size, fixing position and reference photos in your design brief. Our team can review the options for your project and explain any effect on the design, cost and safety review.
Bulk-order discounts depend on the size and specifications of your products. Contact us for a personalized quote and to discuss available discounts.
Bulk production typically takes about 30 calendar days. It starts after the final sample and order specifications are confirmed and both parties agree to begin production, and ends when the agreed quantity has been produced. Shipping is additional.
Allow time for sampling, revisions, your approval, bulk production and shipping. Share your destination and required delivery date so the stages can be discussed for your project. Production time and shipping time are separate. For special occasions or holidays, we suggest placing your order 3–4 months in advance. This is planning advice; the delivery timeline is discussed for your project.
Send our team your order number or project name and ask about the current production stage and available photos. Agree on an update schedule for your project. Production updates are separate from the shipment tracking provided after dispatch.
是的，可以更改原始订单的详细信息，但这取决于具体情况。如果您需要修改、 请及时与我们联系.我们非常乐意与您进行积极的讨论，以满足您的需求，并找到适合双方的解决方案。
Send the previous order number or approved design reference, the new quantity and any changes to the specifications or delivery destination. Ask our team to confirm the current price, lead time and whether updated sample approval or testing needs review.
我们的产品都是精心制作而成的。我们在经营工厂的过程中非常尊重工人，确保不存在性别或种族歧视，也绝不使用童工。我们完全遵守劳动法，为我们的工人创造一个快乐的环境，让他们为自己生产的毛绒玩具感到自豪。当您收到我们的玩具时，您可以确信它是以负责任的方式快乐制作的。
Please contact our team with your order number, a description of the issue and supporting photos or videos. We will review the issue against the approved sample and agreed specifications, then discuss an appropriate solution with you. Each case is assessed individually.
Payment methods and security · 6 questions
We accept major credit cards, payments through Stripe, PayPal and bank transfers. Contact our team to confirm the payment options available for your order.
CustomPlushMaker 不会存储您的信用卡信息。我们致力于保护您的隐私，确保所有交易安全。我们的付款处理系统采用最高级别的安全设计，以防止任何未经授权的访问您的个人和财务信息。
Sample development fees must be paid in full before work begins and cannot be split into installments.
For bulk orders, we accept an initial deposit before production, with the remaining balance due after production is completed and before shipment. The deposit amount and payment schedule will be confirmed in your quote.
Send your billing name, company address, order reference and any purchasing details required by your organisation. Contact our team to confirm the invoice information and documents available for your order before payment.
Check whether your quotation includes sampling, shipping, taxes and any requested testing or custom packaging. Contact our team to clarify the items and costs applicable to your project before confirming the order.
Before paying, confirm whether a deposit is required, when any balance is due and which payment method applies. Use the terms stated in your written quotation or order agreement; contact our team if anything is unclear.
Shipping, tracking and delivery · 6 questions
是的！CustomPlushMaker 向世界各地的客户提供国际送货服务。他们深知自己的产品受到各国客户的追捧，因此已作出安排，确保将毛绒玩具安全、高效地运送到国际目的地。客户可以在他们的网站上找到有关运输选项、费用和预计交货时间的详细信息，也可以通过联系他们的 客户服务团队 以获得个性化帮助。
包裹寄出后，我们会向您提供跟踪号码。您可以使用该跟踪号码查看货物状态。常用的物流跟踪网站有 FedEx.com, UPS.com, DHL.com和 TNT.com. Simply enter the tracking number on the respective website’s tracking page, and you will be able to see the current status and location of your package. Additionally, you can also sign up for notifications to receive updates via email or SMS.
Please contact our team as soon as possible before dispatch, providing your order number and the updated shipping address. If your order has already been shipped, any address change will depend on the shipping provider’s arrangements and may incur additional charges.
If your package is delayed or hasn’t arrived, don’t worry. We’ll start by conducting an internal review to determine if the issue lies with our shipping process or with the courier service. If it’s on our end, we’ll take responsibility and offer you compensation accordingly. If the courier company is at fault, we’ll work alongside you to contact them and ensure the issue is addressed promptly and to your satisfaction.
Samples are generally shipped by express courier. Estimated transit times to the United States are:
Eastern United States: 4–7 days.
Central United States: 4–6 days.
Western United States: 3–5 days.
For bulk orders, you can choose a shipping method based on your timeline and budget. Estimated transit times are:
Sea shipping to the United States: 30–45 days.
Sea shipping to Europe: 50–65 days.
Air shipping with final delivery to the United States: 10–15 days.
China–Europe trucking service: 30–45 days.
These are estimated shipping times and do not include sampling or production. Contact our team to confirm the available service and estimated transit time for your destination.
Shipping costs depend on the product’s weight and dimensions, destination and shipping method. Customers pay shipping for samples and bulk orders. Any tax-inclusive arrangement is confirmed for the selected service.
Quality, safety and ethics · 6 questions
Our company address is Room 301, Gang’ao Building, No. 27 Shandong Road, Shinan District, Qingdao City, Shandong Province, China. You can find our contact details on the About Us page.
选择 CustomPlushMaker 定制毛绒玩具具有多项优势：优质工艺：CustomPlushMaker 以高品质的材料和一丝不苟的工艺著称，确保每个毛绒玩具都经久耐用、制作精良。定制选项：他们提供广泛的定制选项，让您可以根据自己的具体设计要求制作独一无二的毛绒玩具。创新设计：CustomPlushMaker 以其创新的设计流程而自豪，它可以将您的独特想法变为现实。客户满意度：优质的客户服务和对细节的关注体现了他们对客户满意度的承诺。国际航运：作为一家面向国际客户的公司，他们提供可靠的国际航运选择。环保实践：如果可持续发展对您很重要，CustomPlushMaker 也可以提供环保材料和环保做法。
CustomPlushMaker 通过多步骤流程确保质量，包括
1.严格选材：我们为毛绒玩具精心挑选最优质的材料，以确保耐用性和柔软度。
2.详细的设计审查：每个设计都要经过全面的审查，以确保其符合我们的创意和功能标准。
3.质量控制检查：在生产的每个阶段都会进行严格的质量控制检查，以便在问题出现之前及时发现并纠正。
4.技艺精湛：我们的熟练工匠团队对自己的工作引以为豪，确保每个毛绒玩具的制作都注重细节。
5.最终检验：在任何产品离开我们的工厂之前，都要经过最终检验，以确认其符合我们的高质量标准。
6.客户反馈：我们重视客户的反馈意见，并将其用于不断改进我们的产品和流程。
是CustomPlushMaker 生产的玩具在设计时将安全放在首位。我们严格遵守安全标准和规定，确保每一个毛绒玩具对儿童和成人都是安全的。我们的产品由无毒材料制成，并经过严格测试，以确保产品符合或超过安全要求。此外，我们还通过了国际安全认证，让客户高枕无忧。
Share the intended user age range and sales market with your design brief. These details help identify the safety, testing and labelling requirements that need review. If the intended audience changes, discuss the implications with our team before proceeding.
绝对不会！CustomPlushMaker 致力于道德商业行为，并遵守严格的劳工标准。我们决不允许在供应链或生产过程的任何环节使用奴工或童工。我们致力于确保所有参与我们产品生产的工人都受到公平对待，并在安全和合法的条件下工作。
Materials, care and more · 4 questions
If you’re unable to find the information you’re looking for, don’t hesitate to get in touch with us! You can send us an email at toyseei@customplushmaker.com或通过 WhatsApp 联系我们 +86 13386392308.我们的团队随时准备为您提供帮助，解决您的任何问题或疑虑。
Yes. Materials can be customised to your requirements. Share your preferences for the outer fabric, filling, texture and other material details with our team so we can review suitable options for your design.
要保养定制毛绒玩具，请确保定期消毒，使用标签上标明的适当水温，深色和浅色玩具分开清洗，以防褪色，并谨慎地在阳光下晾干，以免褪色或损坏。
建议：如需了解更详细的护理说明和定制毛绒玩具选项，请查看我们的文章" "。如何保养泰迪熊？” It’s a valuable resource for maintaining and personalizing your plush toys.
Custom plush toys should ideally not be machine washed. For cleaning, you can refer to the methods provided on the website “如何清洗毛绒玩具？“, which include using coarse salt in a plastic bag for shaking, or hand washing with mild detergent and a soft brush. Always ensure to air dry the toys away from direct sunlight.
Email or WhatsApp us directly, or send a quote request to discuss your custom plush project.
