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- Kundenspezifische oder personalisierte Aufträge
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CUSTOM PRODUCTS, CANCELLATIONS, AND RETURNS
Due to the specialized nature of our business, which involves Custom-Made Products (e.g., plush toys created from your unique drawings or specifications), our return and cancellation policies differ from standard retail terms.
- 6.1 Custom-Made Products (No Return/No Cancel):
- Production Lock: Once a custom order has entered the “Production” phase, it cannot be canceled, modified, or refunded. These items are created specifically for you and have no resale value.
- Final Sale: All custom-made products are FINAL SALE. We do not accept returns for custom items due to “change of mind” or personal preference nuances, provided the product substantially matches the approved prototype or design.
- 6.2 Standard Stock Items:
- For non-custom, ready-made items purchased from our inventory, you may request a return within 14 days of receipt, provided the item is in its original, unused condition with all tags attached. Return shipping costs are the responsibility of the Customer unless the return is due to Our error.
- 6.3 Defective or Damaged Items:
- If you receive an item (Custom or Stock) that is materially defective or damaged upon arrival, please contact our Support Center within 7 days of delivery. We will arrange for a replacement, repair, or refund at our discretion, in accordance with our Warranty Policy.
- 6.4 Order Cancellation Pre-Shipment:
- Paid/Processing: Orders that have been paid but have not yet entered the manufacturing stage (for custom goods) or shipping stage (for stock goods) may be eligible for modification or cancellation, subject to a potential processing fee.
- Shipped: Orders that have already been packed or shipped cannot be canceled.
