最後更新時間： 2025年12月18日
1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to the 自訂毛絨製造商 online store. These Terms and Conditions (hereinafter referred to as the “Agreement”) constitute a legally binding agreement between you (the “User,” “Customer,” or “You”) and 自訂毛絨製造商 (the “Company,” “We,” “Us,” or “Our”).
By accessing this website (the “Site”), browsing our products, uploading designs, or placing an order, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you do not agree to these terms, you must strictly refrain from using this Site.
2. USE OF SITE AND LICENSE
- 2.1 Age Requirement: You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.
- 2.2 Limited License: Subject to the terms of this Agreement, We hereby grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Us in advance.
- 2.3 Prohibited Uses: You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by Us in writing.
3. USER ACCOUNTS AND SECURITY
- 3.1 Account Responsibility: We may assign you a password and account identification to enable you to access certain portions of this Site. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you.
- 3.2 Liability for Access: You shall be solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you, whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all financial obligations incurred through such access or use.
- 3.3 Security Breach: You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
4. PROHIBITED CONDUCT AND USER RESPONSIBILITIES
We are committed to maintaining a respectful and lawful environment. You agree strictly NOT to:
- Upload, distribute, or otherwise publish any content, information, or other material that violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;
- Post content that is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S., EU, or international law;
- Transmit any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties;
- Engage in abusive, aggressive, or threatening behavior towards our Customer Service Team, including but not limited to the use of profanity, discriminatory remarks, or unsubstantiated allegations.
Violation of this section may result in the immediate termination of your account, cancellation of active orders, and a permanent ban from our services.
5. CUSTOM PRODUCTS, CANCELLATIONS, AND RETURNS
由於我們業務的特殊性，涉及 客製化產品 （例如，根據您的獨特圖紙或規格製作的毛絨玩具），我們的退貨和取消政策與標準零售條款有所不同。.
- 5.1 Custom-Made Products (No Return/No Cancel):
- 生產鎖定： Once a custom order has entered the “Production” phase, it cannot be canceled, modified, or refunded. These items are created specifically for you and have no resale value.
- 最終銷售： 所有客製化產品均為 最終銷售. We do not accept returns for custom items due to “change of mind” or personal preference nuances, provided the product substantially matches the approved prototype or design.
- 5.2 Standard Stock Items:
- 對於從我們庫存中購買的非客製現貨商品，您可以在以下期限內申請退貨： 14天 收到商品後，如商品保持原樣、未使用且所有標籤齊全，即可退貨。除非退貨是由於我方錯誤造成的，否則退貨運費由客戶負擔。.
- 5.3 Defective or Damaged Items:
- 如果您收到的商品（定製或現貨）有重大瑕疵或到貨時已損壞，請在規定時間內聯絡我們的支援中心。 7天 交貨後，我們將根據我們的保固政策，酌情安排更換、維修或退款。.
- 5.4 Order Cancellation Pre-Shipment:
- 已付款/正在處理： 已付款但尚未進入生產階段（訂製商品）或出貨階段（庫存商品）的訂單 可能 符合修改或取消條件，但可能需要支付手續費。.
- 已出貨： 已打包或已出貨的訂單無法取消。.
6. INTELLECTUAL PROPERTY RIGHTS
- 6.1 Company IP: All text, graphics, button icons, logos, slogans, trade names, and other content on the website belong exclusively to Us or our content suppliers. The collection, arrangement, and assembly of all content on this Site (the “Compilation”) belong exclusively to Us.
- 6.2 User Submissions & License: By submitting any designs, drawings, photos, or ideas (“Submissions”) for the creation of custom plush toys, you grant Us a royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, and create derivative works from such Submissions for the purpose of fulfilling your order and for our internal record-keeping.
- 6.3 User Warranty: You represent and warrant that you own or otherwise control all of the rights to the Submissions you provide and that use of your Submissions by Us will not infringe upon or violate the rights of any third party. You agree to indemnify and defend Us against any claims arising from our use of your provided designs.
7. INTELLECTUAL PROPERTY INFRINGEMENT POLICY
We respect the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Legal Department with the following information:
- A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
- A description of the copyrighted work that you claim has been infringed;
- A description of where the material that you claim is infringing is located on the Site;
- Your address, telephone number, and email address;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
8. DISCLAIMER AND LIMITATION OF LIABILITY
EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, THIS SITE AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN “AS IS” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY, AND SYSTEM INTEGRATION.
9. GOVERNING LAW
- General Disputes: For all other matters, including but not limited to product liability, contract formation, shipping, and intellectual property, this Agreement shall be governed by the laws of the jurisdiction where the arbitration seat is located (中國), without regard to its conflict of law provisions.
10. SEVERABILITY
If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, the remaining provisions of this Agreement remain in full force to the extent permitted by law.
11. CHANGES TO TERMS
We reserve the right to change this Site and these Terms and Conditions at any time. Modifications will be effective immediately upon posting. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.
